Welcome to Broody Pvt. Ltd’s online store at www.broody.in. We strive to provide you with a seamless shopping experience while ensuring your satisfaction with our products and services. Please read the following Return and Shipping Policy carefully to understand how we handle shipping, delivery, and returns.
Order Processing:
– All orders placed on our website will be processed within 24 hours of order placement. Please ensure that you provide accurate and complete shipping information during checkout to avoid any delays.
Shipping:
– We offer free delivery for all orders across India.
– Your order will be delivered within 3-4 business days from the date of order confirmation. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
– Once your order is shipped, you will receive a confirmation email containing your tracking information, allowing you to track your package’s journey.
Return Policy:
– We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, please contact our customer support team within 48 hours of receiving your order, and we will be happy to assist you in resolving the issue.
– We accept returns only for size exchanges. If you receive a product and the size does not fit correctly, you can initiate a size exchange within 7 days of receiving the product.
– To initiate a size exchange, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions and return shipping details.
– The returned product for size exchange must be in its original condition, unused, and with all original tags and packaging intact. Please ensure that the product is securely packed for return shipping.
– Please note that the cost of return shipping for size exchange will be borne by the customer. We recommend using a reliable and trackable shipping method to ensure the safe return of the product.
– Once we receive the returned product and inspect its condition, we will process the size exchange and send you the replacement product with the correct size.
Contact Us:
If you have any questions, concerns, or need assistance with your order, please don’t hesitate to contact our customer support team. You can reach us through:
– Email: [email protected]
– Phone: +91-
At Broody Pvt. Ltd, we value your satisfaction and strive to provide you with the best possible shopping experience. Thank you for choosing us for your shopping needs.